MyArbella FAQs

We're here with answers.

General 

  • Can I add multiple policies to one MyArbella account?
    Yes! You can add all your Massachusetts personal Arbella policies—auto, home, umbrella, renters, and condo—to your MyArbella account.
  • Can my policies be linked to more than one MyArbella account?
    No, an Arbella policy can only be linked to one MyArbella account.
  • What is my MyArbella login? Can I change it?
    Your MyArbella login is your email address. If you need to change your email, no problem! Just login to MyArbella and go to Account Settings. Select “Update Contact Information” and change your email address.
  • Can I change my MyArbella password?
    Yes. Simply login to MyArbella, go to Account Settings, and click Change My Password.
  • What if I lost or forgot my password?
    Not a problem! Just click the link that says “Forgot Your Password?” on the login screen. Then you’ll be prompted to enter the email address associated with your account. From there, we will verify your account security question with you and send you an email with instructions on how to reset your password.
  • What browsers is MyArbella optimized for?
    You can access MyArbella from any web browser, but your experience will be best if you use Safari, Firefox, Chrome, or Internet Explorer 8 or higher (not in compatibility mode). And don’t forget—you can also access MyArbella from your favorite mobile device!

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