In observance of Memorial Day, all Arbella offices will close at 5 pm on Friday and will reopen on Tuesday, May 31st. This includes Customer Service and the Drive-in Claim Centers. As always, if you need to report a new loss or have an emergency claim need, you may reach us by calling 1-800-ARBELLA (272-3552) or clicking here to file a claim.

Our locations

Customer service

In this section

In this section

Arbella Home Office

Our home office is open Monday – Friday from 8:00 am – 5:00 pm.

1100 Crown Colony Drive
P.O. Box 699195
Quincy, MA 02269-9225

1-800-ARBELLA (1-800-272-3552)
Fax: (617) 773-4760

Branch Offices & Drive-in Claim Centers

We have branch offices and drive-in claim centers throughout the area. Our branch offices have claim service specialists who can help you resolve your claim, our drive-in centers offer quick appraisals, and some locations offer all services. Hours of operation and locations are listed below, and remember, you can always report a claim online or by phone 24/7.

Bridgewater, MA

West Springfield, MA

Bridgewater, MA

1 Lakeshore Center
Suite 102
Bridgewater, MA 02324

Branch Office

Phone: (800) 272-3552
Fax: (617) 773-4760

Easton, MA

448 Turnpike Street
South Easton, MA 02375

Drive-In Claim Center

Phone: (800) 272-3552

Drive-in hours:
By appointment only.

Farmington, CT

76 Batterson Park Rd,
2nd Floor Suite 201
Farmington, CT 06032

Branch Office

Phone: (860) 255-0320
Fax: (203) 267-2794

Hyannis, MA

270 Communication Way
Hyannis, MA 02601

Drive-In Claim Center

Phone: (800) 272-3552

Drive-in hours:
By appointment only.

Methuen, MA

1111 Riverside Drive
Methuen, MA 01844

Drive-In Claim Center

Phone: (800) 272-3552

Drive-in hours:
By appointment only.

Quincy, MA

Home office

1100 Crown Colony Drive
P.O. Box 699195
Quincy, MA 02269-9195

Branch Office

Phone: (800) 272-3552
Fax: (617) 773-4760

Drive-In Claim Center

Phone: (800) 272-3552

Drive-in hours:
By appointment only.

Wakefield, MA

101 Edgewater Drive
Suite 160
Wakefield, MA 01880

Branch Office

Phone: (800) 272-3552
Fax: (617) 773-4760

Drive-In Claim Center

Phone: (800) 272-3552

Drive-in hours:
By appointment only.

Waltham, MA

240 Bear Hill Road
Suite 106
Waltham, MA 02451

Drive-In Claim Center

Phone: (800) 272-3552

Drive-in hours:
By appointment only.

West Springfield, MA

1 Interstate Drive
West Springfield, MA 01090

Branch Office

Phone: (800) 272-3552
Fax: (617) 773-4760

Drive-In Claim Center

Phone: (800) 272-3552

Drive-in hours:
By appointment only.

Use myArbella to stay on top of everything.

Manage your account, update your information, or file a claim all from your smartphone.

Don’t have an account? Sign Up