Report an Accident or Loss

Our claim offices and drive-in centers are currently open to visitors by appointment only. For more information, please see our COVID-19 Update.

Claims may be reported 24/7 through your myArbella account, by calling 1-800-ARBELLA (272-3552) or by using our online report a claim feature. If you are looking for a vehicle appraisal, our claim team will work with you to initiate the process with photographs through Arbella Quick Claim, or we can schedule an appraisal appointment for a convenient date in the future.

 

Here to get you back to normal.

Here at Arbella, our claim process is focused on giving you back that feeling of control. That’s why we’ve made the process easy, with convenient ways to report your claim. This process should take no more than 15 minutes.

By phone

Call 1-800-ARBELLA (272-3552) 24 hours a day seven days a week.

Online

Report a claim at any time by filling out the form at the bottom of the page or by logging into your myArbella account where you will have access to all of your claim information for easier tracking. myArbella is also available as a mobile app on the App Store and Google Play Store.

Not an Arbella customer? Report a claim at any time by filling out the form at the bottom of the page.

What you can expect after you report your insurance claim.

After you report your claim, you will be assigned a claim number and contacted by a Claim Service Specialist. This person will be your dedicated representative. He or she will be knowledgeable, close by, and committed to guiding you through the entire claim process.