Home Insurance Claim Process

At Arbella, we understand that an incident at your home can disrupt your day to day life. That’s why we’re committed to being there for you when you need us most. Whether it’s a fire loss or a burst pipe, we’ve got you covered.

Here’s what you can expect from the claim process:

    1. Contact

    First, report your claim. Your Claim Service Specialist will contact you as soon as possible to obtain facts of the loss and review your policy coverage with you. We know you will have questions. Your Claim Service Specialist will explain the process and answer all of them.

    2. Evaluation/Investigation

    Some home losses can be evaluated and resolved over the phone while others require an in person inspection. Your Claim Service Specialist will talk through this process with you during our first conversation.

    3. Resolution

    Once the investigation and evaluation are complete, the Claim Service Specialist will finalize your claim. This may include payment depending on what’s covered under your policy. The time frame can vary based on the nature and severity of your loss.


What if a catastrophe strikes?

We know New England weather can be unpredictable no matter what season. Hurricanes, tornadoes, hail, frozen pipes, and let’s not forget about the snow. When a catastrophe hits, we’ll be ready with catastrophe resources to assist you when you need it most. View our Good Stuff page for some proactive tips for every season.