A vehicle is considered to be a total loss when the appraised cost to repair plus expected salvage value exceeds the actual cash value of the vehicle. If you think this may be the case, please be sure to let your Claim Service Specialist know right away, so that damages can be mitigated and your claim resolved as quickly as possible.
If your vehicle is deemed a total loss, we will determine the Actual Cash Value (ACV), which is the pre-accident market value of your vehicle. Your Claim Service Specialist will review this with you and discuss the payment amount to which you are entitled. Having your lienholder information or title handy will help to expedite the settlement and payment process. If your vehicle is at a tow yard or auto body shop collecting storage charges, we will work with you to have it moved to a secure storage location.