Auto Insurance Claim Process

Even if it’s just a minor fender bender, getting into a car accident can be disruptive. We get that. That’s why Arbella is committed to delivering exceptional customer service to get you and your vehicle back on the road as soon as possible.

Here’s how the process works:

    1. Contact

    First, report your claim. Your Claim Service Specialist will contact you to obtain facts of the loss and review your policy coverage with you. We know you will have questions. Your Claim Service Specialist will explain the process and answer all of them.

    2. Evaluation/Investigation

    Your Claim Service Specialist will investigate the claim, contact all involved parties, determine liability for the accident, and assess all damages.

    3. Resolution

    Once the investigation and evaluation are complete, the Claim Service Specialist will finalize your claim. This may include payment depending on what’s covered under your policy. The time frame can vary based on the nature and severity of your loss.

Insurance can be complex, but we strive every day to make this process as easy for you as possible. If you have any questions, give us a call 24/7 at 1-800-ARBELLA (272-3552)!