Drive-In Claim Centers

Out of concern for the health and wellbeing of our customers and employees, Arbella’s auto appraising drive-in locations are closed until further notice. If your vehicle needs to be appraised, our claim team will work with you to initiate the process with your photographs through Arbella Quick Claim, or we can schedule an appraisal appointment for a convenient date in the future. All other areas of our claim organization remain fully operational.

These unprecedented circumstances remain fluid. Please check back for updates. If you have any questions, please call 1-800-ARBELLA (272-3552). Thank you for your patience and understanding.


Being your neighbor means being in your neighborhood. That’s why Arbella offers 12 conveniently located drive-in claim appraisal centers in Massachusetts.

  • Quickest, easiest appraisal method
  • Average appraisal takes less than 20 minutes
  • No appointment necessary
  • Little to no wait
  • Convenient locations including several that offer Saturday service
  • Staffed with Arbella employees
  • Offering pre-inspection services when needed

If your vehicle is not drivable, or if you prefer, we will appraise it at your location of choice, such as your home, work, or body shop.

Click on a location below for hours of operation, contact information and directions. Please note: Our drive-in claim centers will be closed on 12/25/19 and 1/1/20.

West Springfield

2019-20 Winter Drive-In Hours