Drive-In Claim Centers

Our claim offices and drive-in centers are currently open to visitors by appointment only. For more information, please see our COVID-19 Update.

Claims may be reported 24/7 through your myArbella account, by calling 1-800-ARBELLA (272-3552) or by using our online report a claim feature. If you are looking for a vehicle appraisal, our claim team will work with you to initiate the process with photographs through Arbella Quick Claim, or we can schedule an appraisal appointment for a convenient date in the future.


Being your neighbor means being in your neighborhood. That's why Arbella offers conveniently located drive-in claim appraisal centers in Massachusetts.

  • Quickest, easiest appraisal method
  • Average appraisal takes less than 20 minutes
  • No appointment necessary
  • Little to no wait
  • Convenient locations including several that offer Saturday service
  • Staffed with Arbella employees
  • Offering pre-inspection services when needed

If your vehicle is not drivable, or if you prefer, we will appraise it at your location of choice, such as your home, work, or body shop.

Click on a location below for hours of operation, contact information and directions.

West Springfield