Our claim offices and drive-in centers are currently open to visitors by appointment only. For more information, please see our COVID-19 Update.

Claims may be reported 24/7 through your myArbella account, by calling 1-800-ARBELLA (272-3552) or by using our online report a claim feature. If you are looking for a vehicle appraisal, our claim team will work with you to initiate the process with photographs through Arbella Quick Claim, or we can schedule an appraisal appointment for a convenient date in the future.

Arbella is a New England company. We’re local, and we’re always here to help. When you interact with one of our claim offices or drive-in claim centers, you’ll work with a fellow New Englander who will use his or her local expertise to make sure your life gets back to normal as quickly as possible.

Branch claim offices.

For auto, home, and business insurance claims, we have local claim office locations where we work to resolve your claim efficiently and accurately.

Drive-in claim centers.

For auto insurance claims in Massachusetts, the quickest, easiest way to have your damage appraised is to visit one of our drive-in claim centers, where we can appraise the damage on the spot, usually in less than 20 minutes.