Arbella Appoints Karin Martin as Assistant Vice President, Contact Centers
QUINCY, Mass., January 30, 2018 – The Arbella Insurance Group is pleased to announce the appointment of Karin Martin to the position of assistant vice president, contact centers. Reporting to Janet Corcoran, executive vice president and chief operating officer, Martin will oversee the Customer Service and Arbella Service Center units. Additionally, to ensure consistency across the customer experience, Martin will be responsible for the processes, protocols, metrics and standards across all enterprise contact centers.
“With more than two decades of experience, Karin brings a rich understanding of our business and company to her new role,” said Corcoran. “At Arbella, we are constantly working to improve and expand our service capabilities. Karin is a tremendous asset to our team and we’re thrilled to promote her to this new position.”
Martin began her career at Arbella in 1992. She previously served as director of customer service and commercial lines operations, leading multiple areas including policy administration and customer service. Before that role, Martin served as director of personal lines operations and customer service. Her responsibilities included driving a customer-centric operation to support internal customers and building several service-oriented teams.
A resident of Kingston, Martin earned her Bachelor of Science in business administration from New England College of Business. She also earned several certifications from the Insurance Institute of America in Claim, Underwriting and Risk Management.
Arbella has been recognized as one of the Boston Business Journal’s “Best Places to Work” for nine consecutive years. The award acknowledges companies with high levels of employee satisfaction and positive workplace cultures.
About the Arbella Insurance Group
Established in 1988, the Arbella Insurance Group (www.arbella.com) is a company with more than $800M in revenue with approximately $1.5B in assets, headquartered in Quincy, Massachusetts. Arbella is a customer-focused regional property and casualty insurance company, providing personal and business insurance in Massachusetts and Connecticut, and business insurance in Rhode Island and New Hampshire.
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