Claims
Car Insurance and Home Insurance in MA, NH, CT, RI - Arbella Insurance

Our claim offices and drive-in centers are currently open to visitors by appointment only. For more information, please see our COVID-19 Update.

Claims may be reported 24/7 through your myArbella account, by calling 1-800-ARBELLA (272-3552) or by using our online report a claim feature. If you are looking for a vehicle appraisal, our claim team will work with you to initiate the process with photographs through Arbella Quick Claim, or we can schedule an appraisal appointment for a convenient date in the future.

 

Here to get you back on course.

Our philosophy: "To earn our customers' trust in our first conversation; their loyalty by our last.”

You need your insurance company most when you have a loss. Just like your neighbor who’s there to help when your car breaks down or to lend a hand mending a fence, we’re at our best when you need us most.

Our claim process is built around one simple goal: to get your life back to normal. As soon as you report your claim – whether through our myArbella portal for Arbella customers or by reporting your claim, one of our Claim Service Specialist will be assigned to you. He or she will guide you through the entire process, until you’re back on the road, back in your home, or back in business.

Find us on your mobile device.

We're here, even when you're on the go. For the a fast and convenient way to submit and view claims, access policy documents and more, download the myArbella mobile app from the App Store and Google Play Store.