Automated Payment Plan FAQs

Browse the answers to questions asked by your fellow Arbella Insurance customers.

  • What is recurring Auto Pay?
    With the Arbella Automated payment plan program, your monthly installments are deducted from your checking or savings account automatically on your due date. If your due date falls on a weekend or holiday, your insurance payment will be deducted the next business day. You will also save money because no monthly installment fees are charged when you enroll in this plan.
  • Who is eligible to participate in recurring Auto Pay?
    Auto Pay is available for customers with the following policies in the following states:
    • MA Car, Home, Condo, Renters, Rental, Commercial auto and Commercial truck policies.
    • CT Car, Home, Commercial auto and Commercial truck policies.
    • RI Commercial auto and Commercial truck policies.
    • NH Commercial auto and Commercial truck policies.
  • How do I enroll in Auto Pay?
    There are three different ways to enroll:
    1.) Fill out an authorization form online at Arbella.com
    2.) Fill out the PDF form and mail or fax to Arbella
    3.) Simply request an authorization form from your agent

  • Can I select the due date for my Auto Pay deductions?
    You can select your due date by contacting your local independent insurance agent.
    • You can choose a due date from the 1st to the 28th of the month for Massachusetts Car policies only.
    • You can choose a due date from the 1st to the 28th of the month for Commercial Car and Truck policies Massachusetts Car policies only.
    • You can choose a due date of either the 5th or 20th of the month for Connecticut Car and Home policies.
  • Are there monthly installment fees if I choose Auto Pay?
    No. Enrolling in Auto Pay will save you money because you won’t be charged monthly installment fees. And by paying electronically, you’ll also save on postage.
  • After my enrollment in Auto Pay, when will the first deduction occur?
    Once you enroll in Auto Pay, you will receive a letter stating the month in which withdrawals will begin. You will also receive an Auto Pay statement approximately 20 days before the first withdrawal indicating the due date and withdrawal amount. If your due date falls on a weekend or holiday, you payment will be withdrawn on the next business day.
  • Will I receive a monthly statement if my policy is on Auto Pay?
    We issue an Auto Pay statement if you’re a new customer and upon renewal. Deductions will be withdrawn from your account approximately on the same day each month. We will send an updated notification if there is a change in your deduction amount by more than $1.00 or if there is a change to your due date. If your scheduled payment falls on a weekend or holiday, your payment will be withdrawn the next business day.
  • If I make a change to my policy in the middle of a billing cycle, what will be the deduction amount for that month?
    Your deduction amount will be the amount indicated on the last statement you received. Any adjustments to your minimum due and/or balance due will be reflected on your next Automated payment plan statement.
  • How do I make a change to my Auto Pay information or cancel my enrollment in this plan?
    There are three different ways to request changes to your plan:
    1.) Fill out an authorization form online at Arbella.com
    2.) Fill out the PDF form and mail or fax to Arbella
    3.) Simply request an authorization form from your agent

  • Does my billing plan change when I enroll in Auto Pay?
    No. Auto Pay is a method for making payments, it does not change the number of installments on your policy billing plan.
  • What happens if my Auto Pay deduction is returned for insufficient funds?
    If your payment is not honored by your financial institution, a $25.00 - $30.00 fee may be charged to your policy and could result in the issuance of a late fee.
  • What happens if a legal notice of cancellation for nonpayment is issued on my policy?
    The legal notice of cancellation is not part of Auto Pay. You must pay the amount due on the legal notice of cancellation by an alternate payment method (check, e-check, debit card and credit card) prior to the effective date of cancellation. If the notice of cancellation is rescinded, your Auto Pay will resume with the issuance of a new Auto Pay statement outlining the deduction amount and due date for future deductions.